Privacy Policy
NovaERP Technician App
NovaERP Technician App
Last Updated:
Welcome to NovaERP Technician App. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you use our application and tell you about your privacy rights and how the law protects you.
Our app requires certain permissions to function properly. Here's why we need each permission:
Camera: Used to take photos of service work and documents for record-keeping and verification purposes
Storage: Used to save and access photos and documents related to service work
Location: Used to track technician visits, verify service locations, and optimize service routes
Phone: Used to enable direct calling to customers from within the app
Background Location: Only used during active service calls to track visit duration and verify location
We request these permissions only when they are needed for specific functions. You can deny or revoke these permissions at any time through your device settings, though this may limit certain app functionalities.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data: includes name, username or similar identifier
Contact Data: includes email address, phone number, and address
Technical Data: includes device information, IP address, login data, browser type and version
Location Data: includes your current location when using location-based features
Profile Data: includes your preferences, feedback, and survey responses
Usage Data: includes information about how you use our application
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. We use your data for the following purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
We take the security of your data seriously and use appropriate technical and organizational measures to protect your personal data from loss, unauthorized access, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
We may disclose your personal data in the following situations:
To Service Providers: We may share your information with third-party service providers who perform services on our behalf
For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition
With Your Consent: We may disclose your personal information for any other purpose with your consent
For Legal Requirements: We may disclose your information where required to do so by law or subpoena
Depending on your location, you may have the following data protection rights:
The right to access, update or delete the information we have on you
The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
The right to object to our processing of your personal data
The right of restriction - the right to request that we restrict the processing of your personal information
The right to data portability - the right to be provided with a copy of your personal data in a structured, machine-readable format
The right to withdraw consent at any time where we relied on your consent to process your personal information
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take necessary actions.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us:
By email: info@indicoders.com
By phone: +91 9258586060